Cancellation and No-Show Policy
We adhere to a strict cancellation and no-show policy. As we are a small business and last-minute cancellations affect us disproportionately. Accordingly, we will charge 100% of the total booking price for cancellations (or reduction in number of nights stayed) within two (2) days of the arrival date, or in the case of non-arrival.
Non-arrival by 10pm, or a failure to contact us to arrange an arrival after 8pm, will result in the cancellation of your booking.
Please be aware that by confirming your booking and supplying your credit card details you are accepting our Cancellation and no-show Policy.
We do not accept children.
Maximum occupancy policy
All our suites contain a single queen bed and the maximum occupancy is TWO (2).
There are no roll-away beds or couches suitable for sleeping on.
Please note that accommodating additional guests could also breach our fire safety regulations.
Service dogs are welcome
No pets are permitted as we have Weka living on the property.
Any damage/loss caused to the motel or chattels, whether intentional or not, will be the responsibility of the registered guest. Any charges or costs incurred will be passed to the registered guest (including insurance excess) by debiting the credit card provided or by invoice.
Food smells policy
Residual cooking smells that leave us unable to sell the room the following day will incur 2 x full accommodation charges per night that we are unable to sell the room due to the need to relocate incoming guests.
We are available between 8 am and 8 pm daily.
Check-in time is between 3 and 8 pm. Check-out time 10 am.
For arrivals after 8 pm please contact us to make prior arrangements.